Simple Way to Ask Library Users to Rate the Library Service

Library users do not always share their thoughts on how the librarian or school can improve their library service. In fact, some won't ever, unless prompted.

Soliciting their thoughts using a suggestion box is also not as good a strategy as it is predicted to be. After all, the blank piece of paper near the suggestion box doesn't really guide the user. I also noticed that users would only use the suggestion box if they have a complaint, but not if they just want to go about their business and leave.

There must be a more pro-active way to solicit users' opinion.

A simple solution would be to offer a short survey to measure how successfully users were able to complete some common activities in the library. This assessment uses the Likert scale, which is typically a five, seven, or nine-point agreement scale used to measure respondents' agreement with various statements. For example, the scale can range from "very unsuccessful" to "very successful."

The common library activities that can be rated are:

Studying:

I was able to read my books without disturbance e.g. noise pollution

I was able to use the space to create my artwork

References , e.g. dictionary, were available for me to use while studying

Researching

The librarian was accommodating when asked a question

I found the information I needed quickly

I was able to check out the book I needed for research

I was able to find my way around the extensive collection

Information service

I was able to access information online through the library's WiFi network

Some prompts were provided on where to find information

The library has an online catalog freely available for anyone to browse

Why Every Library Needs a Hometown Authors Shelf and How to Promote Them

I have previously written about building a Local Authors Collection in a library in a previous post, How to Start a Local Authors Collection . Now, I will discuss further why this is mandatory for every library, especially public ones. All libraries often highlight international bestsellers—but what about the author who lives just down the street? A Hometown Author Shelf tells the story of your community, written by its own people. Local authors offer unique perspectives that national voices can’t. Their work may reflect regional issues, dialects, history, or folklore that rarely reach mainstream publication. Also, they don't have many followers, because they're just doing their thing and not getting much attention. This is where the library comes in. When patrons see familiar names or places in print, it deepens their emotional connection to both the library and literature. It says, “Your story matters here.” It also attracts local media attention, potential donors, and mo...

How to Start a Local Authors Collection in Your Library: 3 Steps

Looking to celebrate the voices in your own backyard? Starting a Local Authors Collection is one of the most meaningful ways to connect your library with its community. This will also promote your library to locals who may not have heard that your library is open and accessible to everyone! It will also send the message that you value your local authors and would like to work more with them in the future! Step 1: Audit! Begin with a simple audit: Do you already have hometown authors on your shelves? Create a list. Then, reach out to local writing groups, independent publishers, or universities—places where emerging writers often surface. Step 2: Curate! Don’t overlook self-published authors. Many have strong followings and are eager to share their work. Establish clear submission guidelines to ensure quality and consistency. Step 3: Promote! Highlight the new collection with shelf signage or a dedicated reading nook. Monthly features or “Local Author Spotlights” on social media also ...

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Let’s be honest: most of us buy those Starbucks planners because they’re pretty, not because we’re planning to become meticulous schedulers. At least, that was my initial intention—until I realized it could be the accountability tool I desperately needed. Now, my Starbucks planner is less about appointments and more about keeping track of my daily battles with self-discipline. Here’s how I use it to monitor three key areas of my life: resisting the urge to smoke, watching my calorie intake, and moving my body. 1. The Smoking Tracker This is the toughest section to fill out because it demands raw honesty. At the end of each day, I mark whether I resisted the urge to smoke—or if I gave in. There’s no judgment here (okay, maybe a little self-judgment), just a simple note: "Resisted" or "Gave In." I also jot down what triggered my cravings. Was it stress? Boredom? A sudden existential crisis while folding laundry? Writing it down helps me notice patterns, and when I...

Ruby Galvez, RL

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