Ruby Galvez, RL

"I am a librarian who manages a library, curates the collection, answers users' questions, helps users find the resource they need, and learns new trends to improve my service." - Ruby Galvez, RL, LPT One-liners are important in life. Think of the many slogans that have boosted the sales of many small brands into the big brands that they are now. Off the top of my head...  "Just do It" - Nike "It's finger-lickin' good" - KFC "Melts in your mouth, not in your hand" - M&Ms "For everything else, there's MasterCard" - MasterCard  “A Diamond is Forever.” - De Beers Slogans are powerful because they reiterate the vision-mission of the brand, making people remember the brand as they remember the catchy phrase or sentence.

I was interviewed recently by someone doing a thesis on library services. Here are some of the questions and my answers.  How are services delivered? Information and referral: Linking the correct service with the correct user Direct service: face-to-face contact between the librarian and user to solve the user’s problem. It is a full service library. Are the services of the library designed to be proactive? How? Yes. Based on the borrowing patterns and the interests of our users, as well as their demographics, the librarian sends recommendations on the books or the types of books that the library council can purchase. For example, I noticed that we did not have a copy of the Biag ni Lam-ang, although no one has borrowed it yet or inquired, I asked the library council to provide one so we have it in case someone does. Are the services of the library designed to be responsive to the changing needs of the community? How? Same as in the previous question, depending on the books that us...