Library users do not always share their thoughts on how the librarian or school can improve their library service. In fact, some won't ever, unless prompted. Soliciting their thoughts using a suggestion box is also not as good a strategy as it is predicted to be. After all, the blank piece of paper near the suggestion box doesn't really guide the user. I also noticed that users would only use the suggestion box if they have a complaint, but not if they just want to go about their business and leave. There must be a more pro-active way to solicit users' opinion. A simple solution would be to offer a short survey to measure how successfully users were able to complete some common activities in the library. This assessment uses the Likert scale, which is typically a five, seven, or nine-point agreement scale used to measure respondents' agreement with various statements. For example, the scale can range from "very unsuccessful" to "very successful."
An Ilokana Librarian Who Writes